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A view from ITB Berlin
I flew back from Berlin last night, my purpose there was to visit the ITB (International Tourism Borse). For those of you that might not know the ITB is pretty much the world’s largest travel...
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Unlocking the Power of Guest Experience: How It Differs from Customer Service...
We all know what customer service is and the difference it makes to your guest’s stay, but how does this differ to guest experience and why is guest experience so important? Most of us have been...
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Together in Gatwick
Just back from a quick trip down to Gatwick to see the Gatwick Guest House Association (GGHA). I was invited to give a short presentation on the Together service after a few of their proactive members...
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Does Your Website Tell Customers WHY They Should Book Directly ?
Does Your Website Tell Customers WHY They Should Book Directly ? We were chatting with one freetobook customer this week who was alarmed at the growing number of rooms sold via booking.com rather than...
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Back to Basics
Well done, you’ve made it to the end of the busy summer season. Take a breath but then start planning for next year. Guests are already thinking ahead to next year’s holidays so you must too. If you...
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Why it pays to sleep around for B&B owners
A Guest Blog by Heather Turner at Forfeng Media. I wrote a post a while back about Viewing your restaurant from a customers perspective, and it occurred to me after spending a weekend away at a very...
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TripAdvisor lower commission
Booking by TripAdvisor At 12% TripAdvisor’s Instant Booking connection has a lower commission than big online travel agents. Is it time you looked into how to get your share ? Why not start by checking...
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Tips for Switching booking system
Switching your booking engine can be a lot easier than you think. Here are a few tips gleaned from our clients. But first a word of warning, it’s not just about cost savings. Whilst cost is always...
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3 Ways to Boost Direct Bookings
Book Direct Direct bookings save commission and are much less likely to cancel. The more direct bookings you get the more money and time you are saving. 1) Make sure you offer the best deal. Research...
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New Booking Pages
A glimpse into booking page re-design on freetobook. Booking Page Re-Design To take advantage of the latest technologies, new browsers and devices it is critical to keep updating our online processes...
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freetobook is 25 years old today
Quite the adult now. In those many years we’ve seen some massive changes, many of which freetobook have pioneered for our customers. We deliver those technological advantages to you ahead of the curve....
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Get ready for your new booking pages
It’s our job to get the tech done and we are indeed putting the finishing touches to your new booking pages, designed to drive even more direct bookings for you. As we await the launch you have some...
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